Meet the Pharmacy Healthcare Solutions
Leadership Team

Terry Forrest, RPh, MBA

VP AmerisourceBergen Professional Services
tforrest@abc-sg.com


Current Responsibilities:

  • National oversight of Advocate Rx Solutions’ Staffing and Managed Services divisions
  • Develop and implement strategic growth initiatives and business planning for personnel resource related and consulting offerings
  • Develop and implement business and operational systems, tools and processes to improve client offerings
  • Design and develop customer-facing metrics and reporting tools
  • Support sales and marketing strategic planning and initiatives
  • Financial performance and accountability
  • Budget planning and development

Background experience:

  • Over 25 years management in all pharmacy markets and segments
  • Corporate-wide EVP oversight management of operations for over 200 hospitals nationally
  • Management of correctional center national pharmacy operations servicing healthcare centers treating more than 200,000 inmates
  • Management for national retail chain retail pharmacies
  • Corporate-wide management of national personnel resource provider
  • Sales and marketing support
  • BS Pharmacy
  • Masters in Business Administration
  • PhD Candidate, Health Science Administration

Education and Certification:

  • B.S. in Pharmacy
  • Masters in Business Administration
  • PhD Candidate, Health Science Administration



Susan Stinson, RN, FACHE, CLSS

Vice President, Clinical Practice Leader

Bio:

Susan is a senior level executive with more than 20 years experience in clinical operations, strategic planning, marketing, and corporate business development.


Current Responsibilities:

  • Daily Operations & Practice Leadership
  • Project Management
  • Practice Design and Development
  • Performance Improvement & Change Leadership
  • Relationship Management
  • Strategic Planning
  • Lean Methodology & Facilitation
  • ROI Development
  • Industry Best Practice Public Speaking
  • Clinical & Supply Chain Operations

Profitability Management Experience:

  • Vice President , Clinical Optimization-Business Management
  • Director of Member Strategies – Group Purchasing Organization
  • Clinical Director of Sales – Clinical Care Management Solution
  • Technology and Process Re-Design Consulting
  • Design Team Director – Perioperative Information System
  • RN First Assistant – Cardiac Transplant Surgery Practice
  • Co-Director Organ Transplant Program
  • Director Cardiac Surgery
  • Staff RN – Surgical Services
  • Organ Transplant Program Development
  • IT Project Management
  • Joint Commission Preparation
  • Surgical Services Standardization
  • Clinical Solution Design and Development

Affiliations:

  • Member, American Organization of Nurse Executives
  • Member, Association of Perioperative Registered Nurses

Education and Certification:

  • BSN, University of Arkansas
  • Fellow American College of Healthcare Executives

Douglas Wong, Pharm.D.


Bio:

Doug has more than 30 years of comprehensive practice experience in hospital and health system sites, comprised of academic medical centers, integrated delivery systems and community hospitals. In addition he has held faculty positions in Schools of Pharmacy and Medicine.


Areas of Expertise:

  • HRSA’s 340B Drug Pricing Program
  • Regulatory & accreditation compliance
  • Health system operational management/procurement
  • Inventory control
  • Automation assessments, selection of equipment and implementation
  • Drug cost analysis
  • Clinical consultation
  • Information Technology

Experience:

  • Nationally recognized knowledge expert in HRSA’s 340b Drug Pricing Program
  • Integrated work of pharmacists with other health care team members
  • Coordinated accreditation visits by state agencies, JCAHO, and ASHP
  • Adopted decentralized pharmacist concept early on, establishing innovative practice models
  • Developed and implemented central computerized procurement/inventory management system in a multi-location health system
  • Developed multi-disciplinary CQI program and led MUE indicator utilization in conjunction with JCAHO
  • Vice President, Pharmacy Practice - Consulting Services
  • Senior Executive Consultant - Consulting Services
  • Managing Consultant - Consulting Services
  • Corporate Director of Pharmacy for multi-location health system
  • Director of Pharmacy - Academic Medical Center
  • Associate Director - Academic Medical Center
  • Supervisor - Academic Medical Center
  • Staff Pharmacist - Academic Medical Center
  • Staff Pharmacist - Community Hospital

Affiliations:

  • Member, American Society of Health-System Pharmacists
  • Member, Pennsylvania Society of Health-System Pharmacists
  • Member, Bucks Mont Society of Health-System Pharmacists

Education and Certification:

  • Undergraduate; University of California, Los Angeles
  • Doctor of Pharmacy; University of Southern California
  • Certificate; Worcester Polytechnic Institute/Clark University Greater Worcester Executive Program
  • Licensed Pharmacist: California, Nevada, Massachusetts, and Pennsylvania



Gregory K. Shaeffer MBA RPh FASHP FASCP

Vice President, Consulting

Bio:

Greg has 30 years' of administrative pharmacy practice experience in acute, ambulatory, and managed care pharmacy practice.


Areas of Expertise:

  • Ambulatory Pharmacy Practice
  • Formulary development and optimization through the Pharmacy and Therapeutics Committee and collaborative practice models
  • Organizational strategic planning, design and implementation
  • Leadership development and competency assessment
  • Pharmacy operations assessment and business planning
  • Project planning and management

Experience:

  • Vice President, Consulting – Ambulatory Pharmacy Practice
  • Vice President Pharmacy – Comprehensive Managed Care Pharmacy Services
  • Clinical Education Consultant – Sales and Marketing – Managed Care Division
  • Director, Ambulatory and Alternate Care Services - Healthcare Consulting
  • Executive Director - Multi-System Acute Care Pharmacy System
  • Director of Pharmacy - Academic Medical Center
  • Director of Pharmacy - Community Pharmacy
  • Director of Pharmacy - Community Teaching Hospital

Affiliations:

  • American Society of Health-System Pharmacists
  • American Society of Consultant Pharmacists
  • American Diabetes Association
  • Pennsylvania Society of Health-System Pharmacists
  • Pennsylvania Pharmacists Association - President 2008-2009
  • American Society of Health-System Pharmacists Fellow (1996)
  • American Society of Consulting Pharmacists Fellow (2005)

Education and Certification:

  • B.S. in Pharmacy Temple University
  • MBA Fox School of Business and Management Temple University
  • American Society of Hospital Pharmacists Executive Management Seminar, University of North Carolina
  • The Executive Management Program in Health Care Outcomes, University of Southern California
  • The Executive Management Program in Health Care Management, University of Southern California
  • Pharmaceutical Care for Patients with Diabetes, American Pharmacists Association



Vic Pendergrass, R.Ph.


Current Responsibilities:

  • National oversight of Pharmacy Healthcare Solutions' Patient Assistance Services Division
  • Develop and implement strategic growth initiatives and business planning for offerings related to patient assistance programs and services
  • Develop and implement business and operational systems, tools and processes to improve client offerings related to patient assistance programs and services
  • Support sales initiatives related to patient assistance programs and services
  • Financial performance and accountability for the Patient Assistance Services Division

Experience:

  • Pharmacy practice experience related to hospital, ambulatory care, behavioral health and long term care pharmacies
  • Policies and procedures related to establishing a service to access and maximize pharmaceutical Patient Assistance Programs
  • Pharmacy management experience in a large, multi-facility, urban health system
  • Planning, design and build out of hospital and ambulatory pharmacies, including selection, planning and implementation of automated equipment
  • Establishment of a free standing pharmacy supported by local grants, community contributions and pharmaceutical Patient Assistance Programs for uninsured patients
  • Consulting related to hospital and ambulatory care pharmacy practice
  • Sales and marketing support

Education:

  • B.S. Pharmacy, University of South Carolina