Richard W. Roycroft, MBA

Group Vice President, Professional Services

Bio:

Rick has 23 years of progressive leadership experience serving various health systems and markets comprised of academic medical centers, integrated delivery systems and community hospitals. He is a seasoned management advisor with extensive, results oriented skills in clinical and operations improvement. Rick brings enthusiasm and confidence to the challenges facing healthcare leaders, focusing on people as the conduit to successful implementation of short and long term goals.

Areas of Expertise:

• Cost reduction solutions
• Supply chain management
• Clinical performance improvement
• Business process design
• Workforce management
• Healthcare informatics
• Productivity measurement and management

Experience:

• Group Vice President - Performance Solutions
• Director – Advisory Services
• Senior Vice President - Consulting Services
• Vice President – Marketing & Sales
• Regional Director – Consulting & Performance Improvement

Affiliations:

• Member, American College of Healthcare Executives
• Member, Healthcare Financial Management Association
• Senior Member, Institute of Industrial Engineers/Society for Health Systems

Education and Certification:

• MBA, University of North Carolina at Charlotte
• B.S. Industrial Engineering, North Carolina State University

Terry Forrest, RPh, MBA

VP AmerisourceBergen Professional Services
tforrest@abc-sg.com

Current Responsibilities:

• National oversight of Advocate Rx Solutions’ Staffing and Managed Services divisions
• Develop and implement strategic growth initiatives and business planning for personnel resource related and consulting offerings
• Develop and implement business and operational systems, tools and processes to improve client offerings
• Design and develop customer-facing metrics and reporting tools
• Support sales and marketing strategic planning and initiatives
• Financial performance and accountability
• Budget planning and development

Background experience:

• Over 25 years management in all pharmacy markets and segments
• Corporate-wide EVP oversight management of operations for over 200 hospitals nationally
• Management of correctional center national pharmacy operations servicing healthcare centers treating more than 200,000 inmates
• Management for national retail chain retail pharmacies
• Corporate-wide management of national personnel resource provider
• Sales and marketing support
• BS Pharmacy
• Masters in Business Administration
• PhD Candidate, Health Science Administration

Education and Certification:

• B.S. in Pharmacy
• Masters in Business Administration
• PhD Candidate, Health Science Administration

Susan Stinson, RN, BSN, FACHE

Vice President, Clinical Practice Leader

Bio:

Susan is a senior level executive with more than 20 years experience in clinical operations, strategic planning, marketing, and corporate business development.

Areas of Expertise:

• Solution Development
• Strategic Planning
• Clinical Operations
• Clinical Consulting
• Sales and Marketing
• Clinical Care Delivery
• Project Management
• Market Research

Experience:

• Vice President, Clinical Practice Leader - Consulting Services
• Vice President , Clinical Optimization-Business Management
• Director of Member Strategies – Group Purchasing Organization
• Clinical Director of Sales – Clinical Care Management Solution
• Design Team Director – Perioperative Information System
• RN First Assistant – Cardiac Transplant Surgery Practice
• Co-Director Organ Transplant Program
• Director Cardiac Surgery
• Staff RN – Surgical Services
• Organ transplant program development
• Project management for system selection and implementation of perioperative information systems
• Clinical system utilization and implementation
• Joint Commission preparation
• Surgical services inventory and preference card standardization
• Solution design and development

Affiliations:

• Member, American Organization of Nurse Executives
• Member, Association of Perioperative Registered Nurses

Education and Certification:

• Fellow American College of Healthcare Executives
• B.S. in Nursing

Douglas Wong, Pharm.D.

Bio:

Doug has more than 30 years of comprehensive practice experience in hospital and health system sites, comprised of academic medical centers, integrated delivery systems and community hospitals. In addition he has held faculty positions in Schools of Pharmacy and Medicine.

Areas of Expertise:

• HRSA’s 340B Drug Pricing Program
• Regulatory & accreditation compliance
• Health system operational management/procurement
• Inventory control
• Automation assessments, selection of equipment and implementation
• Drug cost analysis
• Clinical consultation
• Information Technology

Experience:

• Nationally recognized knowledge expert in HRSA’s 340b Drug Pricing Program
• Integrated work of pharmacists with other health care team members
• Coordinated accreditation visits by state agencies, JCAHO, and ASHP
• Adopted decentralized pharmacist concept early on, establishing innovative practice models
• Developed and implemented central computerized procurement/inventory management system in a multi-location health system
• Developed multi-disciplinary CQI program and led MUE indicator utilization in conjunction with JCAHO
• Vice President, Pharmacy Practice - Consulting Services
• Senior Executive Consultant - Consulting Services
• Managing Consultant - Consulting Services
• Corporate Director of Pharmacy for multi-location health system
• Director of Pharmacy - Academic Medical Center
• Associate Director - Academic Medical Center
• Supervisor - Academic Medical Center
• Staff Pharmacist - Academic Medical Center
• Staff Pharmacist - Community Hospital

Affiliations:

• Member, American Society of Health-System Pharmacists
• Member, Pennsylvania Society of Health-System Pharmacists
• Member, Bucks Mont Society of Health-System Pharmacists

Education and Certification:

• Undergraduate; University of California, Los Angeles
• Doctor of Pharmacy; University of Southern California
• Certificate; Worcester Polytechnic Institute/Clark University Greater Worcester Executive Program
• Licensed Pharmacist: California, Nevada, Massachusetts, and Pennsylvania

Gregory K. Shaeffer MBA RPh FASHP FASCP

Managing Director - Enterprise Pharmacy Solutions

Bio:

Greg has 30 years of progressive administrative pharmacy practice experience and leadership in acute, ambulatory, and managed care pharmacy practice including academic medical centers, integrated delivery systems and community hospitals.

Areas of Expertise:

• Formulary development and optimization through the Pharmacy and Therapeutics Committee and collaborative practice models
• Organizational strategic planning, design and implementation
• Leadership development and competency assessment
• Pharmacy operations assessment and business planning
• Project planning and management

Experience:

• Vice President Pharmacy - Comprehensive Managed Care Pharmacy Services
• Clinical Education Consultant - Sales and Marketing - Managed Care Division
• Director, Ambulatory and Alternate Care Services - Healthcare Consulting
• Executive Director - Multi-System Acute Care Pharmacy System
• Director of Pharmacy - Academic Medical Center
• Director of Pharmacy - Community Pharmacy
• Director of Pharmacy - Community Teaching Hospital

Affiliations:

• American Society of Health-System Pharmacists
• American Society of Consultant Pharmacists
• Pennsylvania Pharmacists Association - President 2008-2009

Education and Certification:

• B.S. in Pharmacy Temple University
• MBA Fox School of Business and Management Temple University
• American Society of Health-System Pharmacists Fellow (1996)
• American Society of Consulting Pharmacists Fellow (2005)
• Pharmaceutical Care for Patients with Diabetes, American Pharmacists Association